EN·ES

FAQ

Questions, answered

Everything about training with HoopZone, the Hooper subscription and your data. Still stuck? Email us at [email protected].

Getting started

  • How do I start training?

    Go to the Routines tab and pick a workout, for example Shooting. Each routine has multiple drills. Tap a drill to see the details and start practicing.

  • How do I record my baskets?

    In shooting drills you'll see an arc-shaped slider. Drag your finger along the arc to set how many makes you got, then hit Save. For handling drills, simply complete the required reps.

  • How do stats and streaks work?

    Always tap Finish Workout at the bottom of the drill list when you're done. That saves your daily streak and updates your shooting heat map in the Metrics tab, where red zones show higher accuracy.

  • Which phones does HoopZone run on?

    HoopZone is available for iPhone on the App Store and for Android on Google Play. Your account and training data sync between both.

AI coach and live tracking

  • What can the AI coach do?

    The coach reads your metrics, streaks and calendar. Ask it how you're doing this month, for a plan focused on shooting, defense or passing, or which spot you should work on today. It can draft a training week and add routines straight to your calendar.

  • Is there a limit on coach messages?

    On Hooper Monthly you get 40 messages a day. On Hooper Annual the coach is unlimited.

  • When does the live camera tracker arrive?

    It's in development. The camera will track which spot you shoot from and count makes and misses live, feeding your heat map automatically. It's marked "in development" in the app and isn't part of what you buy until it ships. Existing subscribers won't pay extra to unlock it.

Hooper subscription

  • What does Hooper include?

    The AI coach, full-court heat map, custom routines, activity calendar with reminders and sync, AI shot analysis from your own video, sneaker picks and the quick access menu. The live tracker is included when it ships.

  • How much does it cost?

    $7.99 per month or $69.99 per year, which works out to $5.83 a month, 27% less than paying monthly. Prices are shown in your local currency at purchase.

  • How does the free trial work?

    New subscribers get 7 days free on either plan. A payment method is required to start. The trial converts into a paid subscription when it ends unless you cancel at least 24 hours before. It's available once per store account and once per device.

  • How do I cancel?

    Cancel from your App Store or Google Play subscriptions at any time. Deleting the app does not cancel it. You keep Hooper until the end of the period you've already paid for.

  • Can I get a refund?

    Purchases are processed by Apple or Google and refunds are decided by them under their own policies. Request one from the store you bought from: App Store at reportaproblem.apple.com, or Google Play from your order history. HoopZone can't issue refunds directly, but email us and we'll point you to the right place.

  • I switched phones. Do I lose Hooper?

    No. Sign in with the same account and use Restore purchases in the Hooper screen. Your subscription is tied to your store account.

Account and data

  • How do I sign in?

    With email and password, or with Google or Apple. If your account was created with one provider, sign in with that same provider.

  • What data do you collect?

    Your account details, player profile and training records: makes, attempts, court spot and timestamps. Camera and photo access is only used for your profile picture and shot analysis clips you choose to upload. We never sell your data.

  • How do I delete my account?

    Go to Settings and tap Delete account. That permanently removes your account and all associated data from our servers. This can't be undone.

  • How do I contact support?

    From Settings → Contact support inside the app, or email [email protected].